Accessibility statement

Air France is committed to making its websites, intranet, extranet, software, mobile applications, and self-service terminals accessible, in accordance with the European Accessibility Act, Directive (EU) 2019/882.

We want everyone to be able to use the Air France website and app. This accessibility statement explains our commitment to digital accessibility, the standards we aim to meet, and how to contact us if you need help or want to report an issue.

Air France is committed to making its websites and mobile app accessible for everyone, regardless of ability. To achieve this, Air France is following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps make its website and app more accessible. This is not only useful for people with disabilities but for everybody.  

Air France is committed to making its websites and mobile app accessible to everyone, to provide the best possible travel experience, starting with an accessible digital experience for all passengers, including those with disabilities.

To achieve this, Air France follows the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

However, Air France recognizes that its website and mobile app are not yet fully compliant with accessibility requirements and is actively working to address the remaining issues as part of its accessibility improvement program. The main known accessibility issues relating to the website are described in the section below.

This statement was prepared on September 22, 2024, and updated on June 26, 2026. 

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address: mail.digital.accessibility@airfrance.fr

We aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.  

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