Our answers to your questions

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  1. Check that the “AirFranceWifi” network is selected.
  2. Turn on airplane mode. 
  3.  Make sure no VPN is enabled: on iPhone/iPad, go to Settings > VPN > Remove VPN. You can turn it back on after your flight.
  4. If you are using an Apple device and have an iCloud+ subscription, make sure Private Relay is not enabled. Go to Settings > Apple account > iCloud > Private Relay > Turn off.
  5.  In your web browser’s address bar, enter: wifi.airfrance.com

You may not have completed all the steps in the connection process.

  1. Select the wifi network again in your phone’s settings. 
  2. When the notifications appear, stay on the page and follow all the steps until the message “Your device is connected” appears.